FAQ
Q: Where is my order?
A: If your order has not arrived by the estimated delivery date, don’t worry — we’re here to help. Please check if you have received a message, email or delivery card from the courier. If you were not available at the time of delivery, you may need to re-schedule with the courier.
Also check your spam/junk folder for tracking emails. If you cannot locate your package or tracking number, please use the Contact page in the main menu.
Q: Do you notify me when my order ships?
A: Yes. You will receive an email confirmation when your order is dispatched, including the tracking number (if available) and courier details.
👉 If you do not receive this email, first check your spam folder. If it is not there, the order may not have processed successfully or your email was entered incorrectly. Please contact us and we’ll assist you.
Q: How long do I have to return an item?
A: You may return items within 14 calendar days from the date you receive them, provided they are in their original condition.
Q: Will my original postage costs be refunded?
A: Postage costs are only refunded if the item is damaged, faulty or incorrect.
Q: Are customs taxes or import fees included in the price?
A: Customs duties or import fees are not included in our product prices, as these vary by country. We recommend checking your local regulations before purchasing.
ℹ️ Note: Customs charges do not apply to UK customers.
Q: What payment methods do you accept?
A: We accept all major debit and credit cards (Visa, Mastercard, Maestro, American Express) as well as PayPal.
Q: I have an issue with my product — what should I do?
A: Please contact our customer support team via the Contact page. We aim to respond within one business day.